FAQ for Data Recovery
  • Q: What's the differences between the free edition and the registered edition?
  • A: There is no difference on the functions between the free edition and registered edition. The free edition provides 1G data recovery capacity for free but registered edition has no limit.
  • Q: Can the Data Recovery Software recover the photos on the memory card of the digital camera?
  • A: Yes. The Data Recovery Software reinforces the storage devices compatible ability. As long as the storage device is connected with the computer that has been installed the Data Recovery Software and ensure that data is not covered and then the photos can be recovered.
  • Q: Can I recover data after the computer's hard drive is formatted?
  • A: Yes. The Data Recovery Software can not only recover the lost data caused by accidental hard drive formatting, but also recover the lost files caused by disk repartition.
  • Q: How long does it take to recover the data?
  • A: It depends on the amount of the data to be recovered. Larger amount, longer it takes. It should be pointed out that the Data Recovery Software has optimized its scanning and recovery modules and its scanning and recovery rate increased greatly.
  • Q: Why can't I open the file after recovery?
  • A: It might be because that this part of the file data has been covered by other new written data.
  • Q: Is it guarantee that the recovered file is the same as the original file?
  • A: If the data has not yet been covered, the file before and after recovery should be the same. The Data Recovery Software will not change the contents of the file itself.
FAQ for Card Recovery
  • Q: What's the differences between the free edition and the registered edition?
  • A: There is no difference on the functions between the free edition and registered edition. But, about the recovery capacity, the free edition provides 1G photo data recovery capacity for free but registered edition has no limit.
  • Q: What storage devices does the Card Data Recovery Software support?
  • A: The Card Data Recovery Software can support data recovery from TF card, SD card, USB drive, memory card of mobile phone or digital camera, Sony Memory stick and other portable storage devices.
  • Q: Can I recover the images from a formatted USB drive?
  • A: No problem. The Card Data Recovery Software can recover all the files even though the whole USB drive has already formatted.
  • Q: Is the Card Data Recovery Software compatible with the coming Windows 9 operating system?
  • A: The Card Data Recovery Software is compatible with Windows operating systems after Windows XP and also has the compatible ability of the Windows 9 operating system in the near future.
  • Q: When I insert USB drive, the system prompts to format it. Should I format this USB drive immediately?
  • A: Before formatting, it is necessary to use the Card Data Recovery Software to recover all the images, backup them into other storage devices and then consider whether to format this USB drive or not.
  • Q: Can the Card Data Recovery Software guarantee recover all the files?
  • A: Under the premise of no overwritten, the Card Data Recovery Software can recover all the deleted files in the memory cards.
  • Q: Why do you suggest user to install the Card Data Recovery Software in advance?
  • A: We suggest user to install the Card Data Recovery Software in advance is because that user may miss the best time to recover the data if they begin to consider data recovery after unexpected events happen. Especially when our memory cards are overwritten by new data, new data will cover the previous data and greatly influence the effect of data recovery.
  • Q: What do you mean that the data is overwritten?
  • A: If memory card data file loss happens, writing new data will result in that old data will be covered by the new data. After the data is overwritten, the lost data files cannot be recovered any more.
FAQ for Photo Recovery
  • Q: What's the differences between the free edition and the registered edition?
  • A: There is no difference on the functions between the free edition and registered edition. But, about the recovery capacity, the free edition provides 1G photo data recovery capacity for free but registered edition has no limit.
  • Q: Can I recover all the album photos that have already deleted from the memory card of the mobile phone?
  • A: You need to install the Photo Data Recovery Software on the Windows operating system, use it to analyze and scan the memory card of your mobile phone and then you can recover all the photos.
  • Q: Can I recover the images from the formatted hard drive?
  • A: No problem. The Photo Data Recovery Software can recover all the images even though the whole hard drive has already formatted.
  • Q: Is the Photo Data Recovery Software compatible with the coming Windows 9 operating system?
  • A: The Photo Data Recovery Software is compatible with Windows operating systems after Windows XP and also has the compatible ability of the new generation of the Windows operating system in the near future.
  • Q: When I insert USB drive, the system prompts to format it. Should I format this USB drive immediately?
  • A: Before formatting, it is necessary to use the Photo Data Recovery Software to recover all the images, backup them into other storage devices and then consider whether to format this USB drive or not.
  • Q: How is the quality of the images recovered by the Photo Data Recovery Software?
  • A: The Photo Data Recovery Software can guarantee that the image files before and after recovery are the same. The quality of the image will not be influenced by the Photo Data Recovery Software.
  • Q: It really can recover images. But why can't I open the image file after recovery?
  • A: The reason is that the image data has been overwritten. Under the premise of no overwritten, the Photo Data Recovery Software can recover all the deleted images 100 percent.
  • Q: What do you mean that the data is overwritten?
  • A: If after the deletion of this image, moving or writing new data into the directory of this image will result in that new data will occupy the location of the deleted image, so called data overwritten. Note that once the data is overwritten, it cannot be recovered any more.
FAQ for USB Recovery
  • Q: What's the differences between the free edition and the registered edition?
  • A: There is no difference on the functions between the free edition and registered edition. The free edition provides 1G data recovery capacity for free but registered edition has no limit.
  • Q: Does this USB drive Data Recovery Software just support the data recovery of USB drives?
  • A: No. The USB drive Data Recovery Software can also support the data recovery from TF card, SD card and other memory cards of digital camera.
  • Q: Can I recover data from a formatted USB drive?
  • A: Yes. The USB drove Data Recovery Software can scan the data in the USB drive and then recover all the data that have already formatted.
  • Q: How long does it take to recover the data of the USB drive?
  • A: It depends on the amount of the data to be recovered. Larger amount, longer it takes.
  • Q: When I insert USB drive, the system prompts to format it. Should I format this USB drive immediately?
  • A: No. You should use the USB drive Data Recovery Software to recover all the data and backup them into other safe storage devices.
  • Q: Is it guarantee that the recovered file is the same as the original file?
  • A: If the data has not yet been covered, the file before and after recovery should be the same. The USB drive Data Recovery Software will not change the contents of the file itself.
FAQ for Android Recovery
  • Q: What's the differences between the free edition and the registered edition?
  • A: There is no difference on the functions between the free edition and registered edition. But, about the recovery capacity, the free edition provides 1G photo data recovery capacity for free but registered edition has no limit.
  • Q: Is this Android Data Recovery Software installed on the Windows operating system?
  • A: Yes. The Android Data Recovery Software should be installed on the Windows operating system.
  • Q: Can I recover the data from a formatted tablet?
  • A: Yes. The Android Data Recovery Software can scan the formatted tablet storage device and try to recover all the data files.
  • Q: How long does it take to recover the data of the USB drive?
  • A: It depends on the amount of the data to be recovered. Larger amount, longer it takes.
  • Q: How long does it take to recover the data?
  • A: It depends on the amount of the data to be recovered. Larger amount, longer it takes.
  • Q: Why can't I run the recovered APP?
  • A: If you do recovery process in time and make sure that the data has not yet been overwritten, this situation will not happen.
  • Q: Does it guarantee that the recovered file is the same as the original file?
  • A: If the data has not yet been covered, the file before and after recovery should be the same. The Android Data Recovery Software will not change the contents of the file itself.
FAQ for File Recovery
  • Q: What's the differences between the free edition and the registered edition?
  • A: There is no difference on the functions between the free edition and registered edition. But, about the recovery capacity, the free edition provides 1G photo data recovery capacity for free but registered edition has no limit.
  • Q: The data in the memory card of the mobile phone have already deleted. Can I recover them now?
  • A: No problem. You need to install the File Data Recovery Software on the Windows operating system, use it to analyze and scan the memory card of your mobile phone and then you can recover all the deleted mobile phone data.
  • Q: Can I recover the data files from the formatted hard drive?
  • A: No problem. The Photo Data Recovery Software can recover all the data file even though the whole hard drive has already been formatted.
  • Q: Is the Photo Data Recovery Software compatible with the upcoming Windows operating system?
  • A: No problem. The File Data Recovery Software is compatible with Windows operating systems after Windows XP and also has the compatible ability of the new generation of the Windows operating system in the near future. Meanwhile, this software also provides automatic update feature so that it can have better compatible ability.
  • Q: When I insert USB drive, the system prompts to format it. Should I format this USB drive immediately?
  • A: Before formatting, it is necessary to use the File Data Recovery Software to recover all the data files, backup them into other storage devices and then consider whether to format this USB drive or not.
  • Q: Can the files be used normally recovered by the File Data Recovery Software?
  • A: Absolutely. If you make sure that the previous data file has not yet been overwritten, it can guarantee that the file after recovery can be used normally.
  • Q: It really can recover images. But why can't I open the file after recovery?
  • A: The reason is that this part of data has been overwritten. Under the premise of no overwritten, the File Data Recovery Software can recover all the deleted data file 100 percent and ensure that it can be used normally.
  • Q: What do you mean that the data is overwritten?
  • A: If after the deletion of this data file, moving or writing new data into the directory of this data file will result in that new data will occupy the location of the deleted file, so called data overwritten. Note that once the data is overwritten, it cannot be recovered any more.
FAQ for iPhone Recovery
  • Q: What's the differences between the free edition and the registered edition?
  • A: There is no difference on the functions between the iPhone Data Recovery Software free edition and registered edition. The free edition provides 1G data recovery capacity for free but registered edition has no limit.
  • Q: Can the iPhone Data Recovery Software recover the photos stored in the iPhone memory card?
  • A: Yes. The iPhone Data Recovery Software has good file format compatible ability. It can support data recovery from the memory card and also support recovery of other formats of files besides photos.
  • Q: Can I recover the data from a formatted iPhone memory card?
  • A: Yes. We suggest that use the iPhone Data Recovery Software to recover the data as soon as possible after formatting to avoid that overwritten data may affect the recovery.
  • Q: How long does it take to recover the data?
  • A: It depends on the amount of the data stored in the iPhone memory card. In general, 1G data need about 5 minutes.
  • Q: Can the files be used normally recovered by the iPhone Data Recovery Software?
  • A: If you make sure that the previous data file has not yet been overwritten, it can guarantee that the file after recovery can be used normally. In order to ensure the quality of data recovery, we suggest to use the software to recover at the first place after the data loss.
  • Q: Can the iPhone Data Recovery Software be updated for free?
  • A: Yes. We also recommend that users should update the software in time in order to ensure the best recovery effect.